Shipping & Returns 

IMPORTANT: Please double check your addresses - especially shipping address - before placing your order.  Once your order is placed it is very difficult for us to make any changes.

 

Please inspect your order carefully upon arrival and let us know within 7 days if any significant damage occurred in transit. Please provide images of the damages and email us at @@@@@

 

Items shipped within the continental US are shipped UPS Ground from Grass Valley, CA. UPS does not ship to PO boxes. Customer may be responsible for charges on requested re-routes.

 

Shipping costs are the responsibility of the customer and are determined by the weight, dimension, and destination of the package

 

We strive to make our customer experience smooth and delightful, from the moment you place your order until you unbox your VINTAGE TIMBERS CANDLE purchase. If it were possible to personally deliver each order to our customers we would do so. Once the package leaves our hands we unfortunately have little control over how the carrier cares for it on its way to you. We also offer ROUTE insurance (see info below) to make claims even smoother. 

 

We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. UPS has been more diligent in communicating when an item is delayed which we are grateful for.

 

If you are concerned that your package may be lost, please email  @@@@ to troubleshoot. We will do our best to try to help you.

 

Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.

 

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages. We offer ROUTE package protection at checkout, so if you package is stolen, lost or damaged, you are fully insured. 

 

You should receive a shipping notification with tracking information once your order leaves our fulfillment center.